Concerns about salary reporting
Users affected
P8
Outcome/Expected Functionality
SUGGESTION:
At the end of unhappy salary survey flow, state a timeframe about how long it will take for MOM to call them to respond to the complaint.
Type of issue (10 usability heuristics)
Visibility of system status
Ease of fix
Severity
Minor
USER EMOTION: Observation
CONCERN:
A) Timeliness of response to salary survey: "If I report [some issue by] today, can they attend to my complaint by today?"
ā "They will call me back, or use the app. I prefer a call, so I can talk to the person more about the issue"
B) "How will they solve my problem without contacting my employer? I don't believe it."
Feature(s) impacted
Survey