Confusion about "View More" function in News & Stories
Users affected
P5
P7
P8
Outcome/Expected Functionality
EXPECTED FUNCTIONALITY:
E.g. "I thought View More means I can see some more videos or audio [not text about the video]"
SUGGESTION:
A) Use 'Details' / 'Further Information' in the microcopy instead of 'View More'
B) Show preview of words above microcopy to indicate that users will see more content if they click on this element
C) Expand story to new page if they click on title or image.
Type of issue (10 usability heuristics)
Consistency and standards
Ease of fix
Severity
Minor
USER EMOTION: Observation
CONFUSION:
Users usually do not click View More when viewing stories. If they interact with the story, they usually click on the title or the photo.
Most users do not expect to see additional information in text (e.g. on the mental health helpline number) about the News item when clicking 'View More'
Feature(s) impacted
News & Stories