Confusion on initial Call Doctor microcopy: "Our doctors will get back to you via WhatsApp within 30 minutes"
Users affected
P1
P2
Type of issue (10 usability heuristics)
Visibility of system status
Ease of fix
Challenging
Outcome/Workaround
ABANDON:
Without moderator prompting to continue, the user abandons the task.
Severity
Critical
USER EMOTION: Observation
CONFUSION:
Upon encountering first screen of Call Doctor flow, some users believe that doctors will call them within 30 minutes, without them needing to take any further action.
Feature(s) impacted
Call Doctor