Confusion over content in "Covid-19 Infection Status"

Users affected

Outcome/Expected Functionality

ABANDON: Users believe that they would need to wait to receive their COVID test results.

Type of issue (10 usability heuristics)

Visibility of system status

Ease of fix

Challenging

Severity

Major

USER EMOTION: Observation

CONFUSION: "In Covid-19 Infection Status", some users interpret the H2 header "As at 17-12-2020" to mean that they have not yet received their latest COVID test results. Users believe that the results of the COVID tests would be underneath the other H2 headers "Lab Result(s)" and "Serology Results(s)", rather than the date listed at the top. Also, most users are unable to understand what "Serology Results" mean.

Feature(s) impacted

Medical