Confusion over information on COVID test results location within Medical Records
Users affected
P2
P4
Type of issue (10 usability heuristics)
Recognition rather than recall
Ease of fix
Easy
Outcome/Workaround
ABANDON:
User gives up on accessing COVID test results through the app, and instead relies on hearing about results through other touchpoints (e.g. boss, or through SGWorkPass app).
Severity
Major
USER EMOTION: Observation
FRUSTRATION:
When prompted to find their COVID test results, some users first choose the "Swab Test Appointment" submenu, not "Covid-19 Infection Status"
Feature(s) impacted
Medical Records