Confusion over mode of communication with doctor

Users affected

Outcome/Expected Functionality

EXPECTED FUNCTIONALITY: When asked "I would like a doctor to contact me via whatsapp", users expect to see an option for doctor to contact them via landline instead. SUGGESTION: 1) Allow users to enter in an alternate number for landline calls 2) Ask users to confirm that they use WhatsApp for the number listed on the "Step 1" screen 3) Instruct users to ensure that their data is turned on for the window of time specified on the last screen

Type of issue (10 usability heuristics)

User control and freedom

Ease of fix

Challenging

Severity

Major

USER EMOTION: Observation

CONFUSION: Some users may have two phones; one to receive OTPs and make landline calls; another for data usage and WhatsApp. Users may have a preference for a landline call instead of WhatsApp. Users are not sue on how to express this preference. "Some workers may also turn off their data network to save battery life...what if the doctor tries to call this number when the worker has turned off their data?" - P9

Feature(s) impacted

Call Doctor

OTP