Difficulty accessing Call Doctor; Low visibility of bottom navigation bar
Users affected
P1
P2
P3
P4
Type of issue (10 usability heuristics)
Visibility of system status
Ease of fix
Challenging
Outcome/Workaround
USER WORKAROUNDS:
1) Re-do the Health Report flow to access the prompt to call a doctor. [User believes they cannot Call Doctor without completing the Health Report First]
2) Access the hamburger menu
Severity
Major
USER EMOTION: Observation
FRUSTRATION:
Users are usually not aware of that the app gives users the ability to speak to a doctor. Users don't notice the "Call-A-Doc" function on the bottom bar unless prompted by the moderator, and don't have an interest in checking it during normal exploration of the app.
Feature(s) impacted
Call Doctor