Frustrated by need to enter date of birth repeatedly

Users affected

Outcome/Expected Functionality

DELAY: User continues to enter login, but is frustrated by need to repeatedly confirm date of birth every time they log in.

Type of issue (10 usability heuristics)

Flexibility and efficiency of use

Ease of fix

Average

Severity

Minor

USER EMOTION: Observation

FRUSTRATION: Users do not perceive that their date of birth is being used as a form of identity verification during login, and see this as repeated information from registration.

Feature(s) impacted