Inflexible and frustrating date of birth input

Users affected

Type of issue (10 usability heuristics)

Error prevention

Ease of fix

Easy

Outcome/Workaround

ABANDON: Unable to proceed without moderator prompting

Severity

Critical

USER EMOTION: Observation

FRUSTRATION: During registration, users try to key in their own preferred date format, and are unable to understand error message presented. Users do not notice the date format microcopy (YYYY-MM-DD). During OTP reset, users are given a calendar picker instead, causing frustration for users as they scroll through many months to find their DoB.

Feature(s) impacted

Registration

OTP