Lack of understanding about symptom questions

Users affected

Type of issue (10 usability heuristics)

Consistency and standards

Ease of fix

Challenging

Outcome/Workaround

IGNORE FIELDS: Users ignore these questions and focus on the temperature input instead, resulting in inaccurate health reports received from MWs

Severity

Major

USER EMOTION: Observation

GLOSSING OVER: Some users may be able to guess some of the symptoms based on the icons (e.g. cough and running nose) but most symptoms are difficult to understand either through text or icons.

Feature(s) impacted

Report Health