Mismatched mental model on how to access news stories
Users affected
P2
Type of issue (10 usability heuristics)
Consistency and standards
Ease of fix
Easy
Outcome/Workaround
USER WORKAROUNDS:
Users usually click on the right side icon after a few unsuccessful attempts of clicking on the title text.
Severity
Minor
USER EMOTION: Observation
DELAY:
Users' first instinct is to link on the news story title text instead of the 'open' icon on the right side, causing a delay.
Feature(s) impacted
News & Stories