Mismatched mental model over prompt "Would you like to see a doctor?"
Users affected
P5
Outcome/Expected Functionality
EXPECTED FUNCTIONALITY:
Perception is that answering "Yes" means that the user will speak to a doctor immediately [high priority, urgent illness], while answering "No" means that the doctor will call the user later on [low priority, less urgent illness].
Type of issue (10 usability heuristics)
User control and freedom
Ease of fix
Average
Severity
Minor
USER EMOTION: Observation
CONFUSION:
If they enter that they are "Unwell" in Report Health, users expect that a doctor will contact them regardless of whether they answered yes or no to the final question "Would you like to see a doctor?"
Feature(s) impacted
Report Health