User concerns about Call Doctor feature
Users affected
P8
Outcome/Expected Functionality
SUGGESTION:
Surface this information in a submenu on the first page
Type of issue (10 usability heuristics)
Help and documentation
Ease of fix
Easy
Severity
Minor
USER EMOTION: Observation
CONCERN:
On the first screen of Call Doctor, even for users who understand that it is a passive function where the doctor will call them, they have the following concerns (1 and 2 being the main concerns):
1) "How will I get the medicine?"
2) "How long will it take for a doctor to call me?"
3) "What type of doctor will call me?"
4) "Where is the doctor located?"
Feature(s) impacted
Call Doctor